FAQs

Shopping Information

What Shipping Methods Are Available?

We currently use the United States Postal Service for all of our packages.

How Long Will It Take To Get My Package?

We ship orders within 1-2 business days of purchase.

Depending on your shipping zone it can take up to 5 days.  We ship mainly Priority mail for faster service.

Single item orders we try to utilize First class mail to keep your costs low.

Do You Ship Internationally?

At this time we are only shipping within the United States.

Payment Information

What Payment Methods Are Accepted?

We currently accept credit cards/Debit Cards through Paypal’s payment processing service.

You can either sign-in/Sign-up for a Paypal account on the checkout page or you can use your credit card directly through the checkout page.

Is Buying On-Line Safe?

Buying online is considered a safe practice when purchasing using a reliable processing system such as Paypal, Stripe, Square.

We utilize Paypal’s processing systems which offers End-to-end encryption is an important element in helping keep your data and PayPal transactions secure. Our team of security and compliance experts is dedicated to educating customers on industry standards, and implementing methods like:

  • Secure HTTPS connections and strong TLS configurations. When you register or log into PayPal from your computer or mobile device, we make sure it’s a secure HTTPS connection (HSTS), and a strong TLS configuration*. Strong TLS configurations are the current industry standard for trusted communication channels and allow your information to transmit across the internet in a secure manner. And, only allowing HTTPS connections helps to reduce your susceptibility to some passive and active attacks.
  • Key pinning. We implement key pinning when you access PayPal via an IOS or Android app. When your mobile device establishes a TLS connection, key pinning ensures it connects to a true PayPal server, instead of someone posing us.
  • Data protection compliance. We comply with stringent data protection requirements, while in transit and at rest, such as PCI-DSS. In addition to industry and regulatory encryption requirements, PayPal’s Information Security Policies and Controls are reviewed by independent third parties to the following industry standards and guidelines: American Institute of Certified Public Accountants SSAE16 SOC1, AT101 SOC2, Sarbanes-Oxley.

Orders and Returns

How do I place an Order?

Go through the shop pages and start making your selections by adding the item to your cart. The Cart Page will prompt you to the checkout page

Be sure to click the square box to confirm you have read our Terms of Service

Do I need an account to place an order?

No, You do not need to make an account however it will allow you to get up to date information about your order by logging in and checking your status on the My Account page, and as a bonus, it will allow us to send you our newsletters to keep you up to date by offering new products and exclusive discounts.

Who should I contact if I have any queries?

You can Direct all inquiries to sales@stellarrabbit.com  We will get back to you within 24 hours.

How Can I Cancel Or Change My Order?
How Do I Track My Order?
How Can I Return a Product?